EXTENDED RETURNS
*Purchases made from Monday Oct 14th 2024 can be returned up until Sunday Jan 26th. Our standard 30-day policy resumes on Dec 27th 2024.*
If you’re unhappy with your purchase, we’re happy to offer a refund on unused, re-saleable items returned with original packaging within 30 days of receipt of your order. You can return your item to us with your Order Reference Number and this Returns Form completed, or alternatively, you can bring it to any of our stores.
FREE Returns to any of our Stores**
Returns to our stores are completely FREE! You’ll need to take your Order Confirmation Email, or your Order Reference Number, or the Delivery Docket, and the credit/debit card used to pay for the order (if applicable). Please click here for our store locations and opening times.
Returns via Post
You can post your item back to our Distribution Centre. Fill in the Returns Form supplied with your order (or download here) or enclose a note detailing your name, address, contact number, Order Reference number and reason for return. Package the items carefully in their original box or secure outer wrapper where possible, and send them back clearly addressed to:
Online Returns, Intersport Elverys, Moneen Bradagh Industrial Estate, Castlebar, Co. Mayo, F23 TE27, Ireland
We recommend that you use registered post to return your item. You can purchase a returns label from An Post and drop your parcel off at your local post office or collection point, or you can purchase a parcel collection from your preferred address, please see www.anpost.com/Post-Parcels/Click-and-Post/Returns for details.
Returns for orders fulfilled and shipped by an Intersport Elverys approved supplier**
Please note items fulfilled and shipped by an Intersport Elverys approved supplier cannot be returned to an Intersport Elverys store and must be returned to the returns address provided on the delivery note enclosed in your parcel or to our Distribution Centre. This includes orders for Aqua Marina and Portwest workwear products.
Please fill in the Returns Form supplied with your order (or download here). For a full refund, the item(s) should be returned in its original condition with proof of purchase within 30 days of receipt of the order. If you have any queries please on returns please contact our Customer Service team.
Exceptions
We cannot offer exchanges on Online Returns unless faulty
We can’t accept returns of face-masks, face-coverings or underwear.
Swimwear will only be accepted for a return if the hygiene strip is in place.
Personalised items (e.g. printed jerseys) cannot be returned/exchanged unless faulty.
If you wish to return an item bought as part of a multi-buy promotion (e.g. 3 for 2, Buy One Get One Free, Buy One Get One Half Price etc.), you will forfeit any saving/benefit made based on the initial multi-buy offer.
Gift Vouchers are treated like cash and are therefore exempt from the returns policy. If a voucher is lost, stolen etc. it will not be replaced under any circumstances.
Returns of Home Gym, Basketball Units, Tables, Oversized items
Please contact HomeGymHelp@elverys.ie if you have a query on returning a Home Gym/Basketball Unit/Table or Oversized items.
Some FAQ’s
I haven’t received all of my order?
Due to the size, weight, or shape of your purchases they may need to be dispatched separately. While these would leave our Distribution Centre at the same time, these may be delivered on separate dates. Home Gym, Basketball Units, Tables, Oversized items will be delivered separately by our Home Gym Delivery Team.
How long will it take to process my return?
Returns are usually processed as soon as possible once they are received back but please allow up to 7 days for refunds to show up on your account. This depends on how long your bank or card issuer takes to process the refund on their side and it’s something we have no control over. We will refund you by the same method as payment you used when you originally placed your order, for customers using credit/debit cards this will be refunded back onto the same card. For customers using Gift Cards or One4All Cards, this will be refunded back onto the same card so please ensure you keep these.
Who pays for the return?
You will need to pay the return postage costs, unless the item is faulty. We also recommend that you use a carrier who can give you a proof of posting, until the parcel is received by us it remains your responsibility. Returns to any Intersport Elverys stores are free of charge.
What happens if I receive the wrong item in my order?
In the unlikely event you receive the wrong items, please contact us straight away. The quickest way is to email online@elverys.ie or call (094) 96 08970
What happens if the item is faulty?
If you think that we have sent you a faulty product, please contact us straight away. You can bring your item to your nearest store for assessment or alternatively email online@elverys.ie or call (094) 96 08970. Determination as to whether a product is faulty or not will be at the sole discretion of Intersport Elverys. If a product is determined to be faulty, we will refund your original delivery charge and you won’t be charged for any extra postage costs incurred.
Contact Us
If you need any further help, contact our Customer Service team by emailing online@elverys.ie or call (094) 96 08970.
Full terms and conditions can be found on our terms and conditions page, please click here for details